Work satisfaction is key to staff turnover, personnel loyalty and company attractiveness for the applicants. Low work satisfaction is easy to feel without any research, but the increase of it requires detailed diagnostics and working out special management events and activities. Our work satisfaction survey evaluates all spheres of personnel involvement and can be customized upon your business specificity and needs.

Basic tool consists of 58 items including 3 questions that allow respondents entering their own answers. Filling out the questionnaire normally takes about 30 minutes. The inventory consists of 4 blocks:

• Field (satisfaction with the work in a specific field or company, attitude towards organization values, etc.)
• Communication (the relationships with managers and peers)
• Development (satisfaction with the personal developmental perspectives, work variety and fascination)
• Working conditions (satisfaction with the remuneration of labor and non-monetary incentives)

Fig. 1 – An example of questions from Communication block



Fig. 2 - An example of questions from Working Conditions block

The results of work satisfaction survey conducted in the online mode are presented as diagrams indicating the percentage of different answers choices. The application allows data export to MS Excel for further analysis.

Alternatively HR-Lab professionals can provide data analysis (calculation of the integral satisfaction measure or partial satisfaction measures for different blocks, regions/departments, etc.) and develop complex report with recommendations concerning personnel development, organizational changes and other management decisions.

The Work Satisfaction questionnaire was developed by the HR-Lab in collaboration with a big Russian enterprise in 2004. During the pilot study some items were replaced; about 1500 employees have completed the final version.